Supporting critical infrastructure & services, working with teams around the globe.
Developing on-call and incident management processes.
Creating automations and system integrations.
September 2021 - September 2022
Technical Consultant (Cloud Delivery)
Streamlining, automating and modifying finance & spend management applications and processes, to deliver efficiency and excellence at scale - utilizing Amazon Web Services cloud environments
April 2019 - August 2021
Technical Support Consultant
Supported applications utilizing PervasiveSQL, MSSQL, MySQL, and Progress database platforms.
Conducted detailed health checks on customer environments and systems, ensuring optimal performance and stability.
Provided T2 application support for finance, field service, charity, and ticketing software, focusing on environment configuration.
Proactively pursued self-training in emerging technologies including Virtualization, PowerShell, and Windows Server.
Developed and delivered technical training sessions and SQL training to internal teams, enhancing their proficiency and productivity.
December 2017 - April 2019
Support Consultant
T1/T2 finance application support, extending to desktop & server environments, database configuration and troubleshooting
Higher Education Statistics Agency (HESA)
Cheltenham · 🇬🇧
July 2015 - Jul 2016
IT Support Analyst
Performed T1 desktop support, infrastructure backup management, mobile device configuration & deployment
Education
2013 - 2017
BSc (Hons) 2:1 · Information Technology
University of Gloucestershire · Cheltenham · 🇬🇧
2011 - 2013
A-Level · Information Technology, Music Technology, Music